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Frequently asked questions
A: Our wood products come with a 1 year limited warranty. This warranty covers manufacturing defects and premature wear under normal, indoor use. If you encounter any issues covered by our warranty, contact our customer support team with your purchase details and a description of the problem.
A: The warranty does not cover damages caused by improper use, negligence, accidents, natural disasters, or modifications made by third parties.
A: Absolutely! We are committed to sustainability and responsible forestry practices. Our wood is sourced from well-managed forests, and we adhere to strict environmental guidelines throughout the manufacturing process.
A: Once your order is processed, you'll receive a confirmation email with a tracking number and instructions on how to track your package. You can also track your order directly on our website by logging into your account.
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary for international orders. Please check our shipping information or contact our customer support for details regarding international shipments.
A: If your order hasn't been processed for shipping, we may be able to update the shipping address. Please contact our customer support as soon as possible with your order details to request an address change.